Refund Policy

Because SE GAMES  sells  digital and instantly delivered products,  refunds are limited. This policy clearly defines our refund rules to ensure transparency and prevent misuse. By purchasing from SE GAMES, you accept this Refund Policy.

1. Digital Product Nature

All products sold on SE GAMES are digital goods (game accounts, offline activation, licenses). Once delivered or activated, the product cannot be returned like physical items.

2. No Refund After Delivery

After the product details, activation files, or account access are delivered:

No refunds are provided under any circumstances.


This includes:

  • Change of mind
  • System incompatibility
  • User (Local) error during activation
  • Accidental purchase

3. Offline Activation Responsibility

For Offline Activation products:

  • Activation instructions are provided clearly
  • The customer must follow instructions exactly
  • Misuse, resetting, updating, or violating instructions is customer responsibility

Refunds are not issued for activation misuse or mistakes.

4. Payment Verification Issues

For manual payments (Raast, Easypaisa, JazzCash, Bank Transfer):

  • Valid payment proof is required
  • Screenshot must clearly show transaction details
  • Incomplete or fake proof may lead to order cancellation

No product is delivered until payment is verified.

5. Duplicate or Failed Payments

If a customer accidentally makes:

  • Duplicate payment
  • Extra payment

They must contact support immediately with proof.

Refund or adjustment will be handled case-by-case after verification.

6. Non-Refundable Situations

Refunds will NOT be issued if:

  • Customer changes their mind
  • Product is already delivered
  • Account details are shared with others
  • Activation rules are violated
  • Customer ignores provided instructions

7. Technical Issues on Our Side

If:

  • Wrong product is delivered
  • Access details are incorrect
  • Product is unavailable after payment

We will:

  • Fix the issue
  • Replace the product
  • Or provide a replacement for another product (if applicable)

Cash refunds are not guaranteed.

8. Fraud & Abuse

Any attempt of:

  • Fake screenshots
  • Chargeback fraud
  • False claims

Will result in:

  • Immediate order cancellation
  • Permanent service denial
  • No refund issued

9. Refund Decision Authority

All refund decisions are made solely by SE GAMES.

Customer support decisions are final and non-negotiable.

10. Policy Updates

This Refund Policy may be updated at any time.

Changes take effect immediately once published on the website.

11. Contact for Refund Queries

For refund-related questions only:

  • Email: contact@segames.store
  • WhatsApp: +92 330 5163999

Support Hours: Mon–Sat, 9 AM – 6 PM